Customer complaints code terms service updating


Deposit via Credit/Debit Card (deposit fees do not apply).

Your trading account can be funded ONLY from your own bank account. Withdrawal Methods The below instructions apply to all Prime CFD's Clients.

In case you have any complaints about the functionality of the website you must fill in and send the appropriate form. Deposits and withdrawals into your account can be made via credit card or Bank wire transfer.

You can find the Client Complaint Form here, complete it, and send it to [email protected] CFD is a Contract for Difference between the trader and a counterparty. Clients funds are held in segregated accounts and are insured for your protection.

Kindly note, that we will only process your withdrawal request, if your account is in compliance with the Know Your Client legal requirements.

A SWIFT code is the unique identification code of a particular bank that is used when transferring money between banks. If the SWIFT code comprises only eight digits, you will have to insert XXX at the end. Even if your withdrawal request is being processed, you can still cancel the withdrawal and return the money to your Prime CFD's account.

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Please note that the rate keeps updating in the investment box.

The following credit/debit cards are accepted: VISA, MASTERCARD, Carte Bleue, or MAESTRO The lowest amount of payment by credit card is 100 USD (10,000 JPY).

In order for a deposit or withdrawal to be successfully activated, proper documentation for personal identification must be supplied by e-mail to [email protected] by fax when your Prime CFD's account is established: 1.

On the event of Withdrawal request, the funds will be transferred according to the original method used to fund your trading account.

In order to request the withdrawal, fill in the Withdrawal Form, that can be found under My Account/Withdrawal. Please sign the withdrawal form and send it back to us at [email protected]

Picture ID: This can be any public document such as passport or driver’s license. Documentation that can confirm present address, like a receipt within the last 6 months of a public utility bill. If you invested by credit card, then a copy of the credit card used for the investment must be sent.

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